1. Unable to connect to air conditioner (Wi-Fi error)
2. App not opening or crashes on launch
3. Blank screen after login
4. Login failed / account not recognized
5. Device no longer appears or lost pairing
6. App glitches or becomes unresponsive
7. Failed to register warranty

1. Reinstall the App
Sometimes, the update may not apply properly.
Steps:
• Uninstall the MY Acson App from your phone.
• Go to the App Store (iOS) or Google Play Store (Android).
• Search “MY Acson” and download the latest version.
• Open the app and log in with your existing account.
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2. Reconnect Your Air Conditioner
If your air conditioner is missing from the app:
Steps:
• Ensure the unit is powered on.
• In the app, go to the home screen > Tap “+” Add Device.
• Follow the on-screen instructions to re-pair your air conditioner.
• Make sure your phone is connected to a 2.4GHz Wi-Fi network.
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3. Clear App Cache (Android only)
This clears stored data that might be causing glitches.
Steps:
• Go to Settings > Apps > MY Acson > Storage.
• Tap Clear Cache and Clear Data.
• Reopen the app and log in again.
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4. Update Your Phone OS & the App
Ensure both your phone system and the MY Acson App are fully updated.
Steps:
• Check your phone’s software updates.
• Open the App Store / Play Store > Search “MY Acson” > Tap Update if available.
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If the issue persists, our support team is ready to assist you:
📧 Email: acson@acson.com.my
📞 Phone: 1-800-22-3344

After major updates, re-downloading the app and re-pairing your device may be necessary to restore full functionality. Thank you for your patience and continued support.